All packages ship out within 1-7 working days of a payment’s clearance.
Thailand Post requires all Priority Airmail packages to be secured with staples and/or cord only (and not glued or taped shut) so that they may be easily inspected by customs officials during their routine inspections. Rest assured that we take great care in packing all items before shipping.
Kindly make sure that you provide your correct/full shipping address, as well as a valid telephone number to put on your package. We ship to the address provided to us by you. We are not responsible for items getting lost due to the provision of incorrect shipping details. Furthermore, we are not responsible for packages getting lost due to post office error.
2.1. Change of Address
Once a package has been shipped, we are not able to change the shipping address, add telephone numbers or other details to boxes, or have packages rerouted.
Do take note that a signature might be needed when receiving your package. If a package has not been signed for and gets returned to Thailand, the buyer alone in responsible for carry re-shipping costs. Additionally, if an item has not been signed for and has been returned to Thailand, the buyer may not request or make claim to receive a refund/credit.
3.1. Signing for your package
If you are not able to sign for your package, please ask a friend/family member to sign for it on your behalf.
3.2. “Addressee not available at time of delivery”
Track the location of your package online until it gets delivered to you/you receive it. If a package was out for delivery and you were not available to sign for it, your package will be returned to your local post office. Your package’s status will then show “Addressee not available at time of delivery”. Once you see this message, immediately contact your local post office to collect your package. Only the addressee is able to follow up on the package – we are not able to do so.
Packages that are returned to local post offices are kept for approximately 1 – 3 weeks (depending on the country and post office policies). They will not be delivered to you again, and the post delivery service/post office will not call you to inform you that you have a package to collect. This is 100% your responsibility. After 1 – 3 weeks, your package will be returned to Thailand.
Packages shipped with Thailand Post’s Economy Airmail (SAL) service take approximately 14 – 20 business days to be delivered. Only packages to the countries listed in the table above are eligible for Economy Airmail (SAL) shipping.
Packages to countries not listed under Economy Airmail (SAL) are shipped with Thailand Post’s Priority Airmail service and takes approximately 10 – 15 business days to be delivered.
Shipping within Thailand is with Thailand Post’s EMS service and takes approximately 1 – 3 business days.
Do note that holidays, customs inspections and other events (including but not limited to natural disasters, post office strikes and more) might have an impact on the shipping duration. We are not responsible for packages being delivered late.
Please note that these dates are only a guide. Packages are usually delivered within the above timeframes. However, we are unable to guarantee delivery within these timeframes.
If you need your package delivered by a specific date, please allow ample time for shipping, or request a price for express shipping (DHL, Fedex, TNT, EMS).
Shipping prices are weight-based. Please take note that the more items you buy, the more expensive shipping becomes.
Need your package faster? Contact us to inquire about express shipping options (1 – 7 days) to your country.
Buyers are fully responsible to pay for any taxes that may be levied upon receiving their packages. If your package has been selected for inspection, please note that it may take some time to pass through customs and may have an impact of the delivery dates.
Additionally, please note that Thailand Post requires all Priority Airmail packages to be secured with staples and/or cord (and not glued or taped shut) so that they can be easily inspected by customs officers during their routine inspections.
Postage and packaging charges are strictly non-refundable, unless it’s due to an error on our part. Postage and packaging fees are non-refundable for refused or undelivered/uncollected parcels.
We occasionally run free shipping promotions. If a package has been unclaimed, uncollected or refused and has been returned to Thailand, and in the case that we do agree on a refund, the price of shipping and packaging will be deducted from the original product price.
When you purchase an item with a free shipping promotion and wish to have it returned, the value of shipping, including the cost of packaging, will be deducted from the original price of the product.
If your package has not been delivered to you (no one has signed for it), please contact us or Thailand Post directly to open a query. Thailand Post takes between 1 and 6 weeks to follow up on packages. If a package has been lost, you will be entitled to a full refund or reshipping of another product. Refunds and reshipping will only be granted once we receive official proof from Thailand Post that the package has been lost and a refund has been granted by them.
If you have not followed up on a package in 180 days since it has been shipped, you are not entitled to make any claims.