RETURNS

Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot extend a refund or a product exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

All downloadable software products, including but not limited to e-manuals, digital paper and notebook paper, are strictly non-refundable. Additionally, all gift cards are non-returnable.

All return shipping costs are strictly for the account of the buyer.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Note that full, partial or no refunds are granted per the discretion of the owners.

If your refund request has been approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at thesiambindery@gmail.com.

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at thesiambindery@gmail.com and send your item back to: The Siam Bindery, 28 Moo 12 Phrarachveriyaporn, T. Bangpung, Phrapradaeng, Samut Prakarn, Thailand, 10130

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING

To return your product, mail it to: The Siam Bindery, 28 Moo 12 Phrarachveriyaporn, T. Bangpung, Phrapradaeng, Samut Prakarn, Thailand, 10130

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.